Council Tax: Councils face 'considerable challenge' in collecting debts – changes are due


    There is also a range of guidance and helpful tools available to payees, and the guidance noted these should be highlighted to savers going forward: “Authorities may also wish to signpost bill payers to the government’s Plain English guide to Council Tax, which sets out the discounts, exemptions and support available within the system.

    “There may be some residents who have concerns about their finances, and are worried about the consequences of missing payments when they receive their bill. To support such groups, the Money and Pensions Service has introduced their Money Navigator Tool.

    “This is a simple online diagnostic that helps consumers find the general money guidance that they need.

    “After answering a series of questions (in under 30 seconds) the tool will provide tailored guidance on individual money matters and, where appropriate, it directs them to specialist third party advice that can help with problems.”

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