Writing on Facebook, chairity bosses said: “Can we just ask for everyone’s understanding and patience – we are dealing with a lot of viewings and rehomings this weekend from the kennels (who are not affected by the traffic) – being rude to us just puts us further behind. We cannot control the traffic problems or make the M20 open up.
“It does mean we have had to postpone some viewings – Before people turn quite nasty on us for doing this – can you please look at the news – it is NOT OUR FAULT – we cannot just go out and move the traffic along or open the M20 – if we cannot get into the village – you also cannot into the village. We do not have an answer as to when it will all be resolved.”
Families have been stuck in queues on the motorway for up to 22 hours. In Dover, lines began forming at around 4am on Saturday, with some 17,215 cars processed by lunchtime – far exceeding Friday’s 8,500. On Sunday, the figure had reached 72,000 vehicles.
And it’s meant people have been unable to reach Kent Greyhound Rescue, which is in Canterbury.
It added: “We are experiencing a lot of issues due to the ongoing traffic problems at the Channel Tunnel, Dover Port & the M20 closures – which is seriously affecting our work (in a nutshell we are stuck in the village because the A20 traffic is stationary so we cannot get out – it has been like this for three days).”
The situation has also meant volunteers have struggled to get to Post Offices or into the charity headquarters itself.
“Our volunteers were unable to get to our office on Saturday so we do have quite a large number of outstanding emails – we will get them answered ASAP,” the rescue centre said.
“We have been unable to get to the post office since Thursday so no shop orders have gone out – we will hopefully be able to get there on Monday.”
The Facebook post has been shared widely, with many people blasting the guests for being selfish.
One woman wrote: “Some people are so entitled. If these people checked google maps, the AA or one of the many hundred travel apps, they’d see the situation.”
Another posted: “Honestly some people can’t see outside of their own world.”
A third Facebook user shared: “People have become very selfish.”
Border and ferry staff worked “through the night” to clear “huge volumes of tourist and freight traffic” so that services at Dover were finally able to “get back to normal by the early hours of Sunday morning”, a port spokesperson said.
They added: “We should not have been in this situation in the first place, however.”
But the chaos has since continued at nearby Folkestone.
Highways England warned of “severe delays” over the weekend, while drivers reported average speeds of just 5mph in some places.