Home Business DWP update on Post Office card accounts as payment method changes today

DWP update on Post Office card accounts as payment method changes today


The DWP oversees a number of benefits, and other payments such as the state pension which are important to millions of people. One of the ways many have chosen to collect their benefits or payments is by using a Post Office card account, but these are now being phased out. By November 2021, the DWP alongside HM Revenue and Customs (HMRC) is to stop making payments into Post Office card accounts.

“Current customers who receive payment through a Post Office card account will see no change and will continue to receive payment into their accounts for the remainder of the contract period.

“We can use the HMG Payment Exception Service for people who cannot access any bank account.”

Current Government guidance for the Payment Exception Service states individuals must collect their payment within 30 days of it being sent out.

This is unless they receive a letter stating they have 90 days to collect it.

There is also a limit of £100 for each payment collection made which should be borne in mind.

As a result, some individuals may need to make more than one collection at a time to get their full sum.

Britons will also be required to show one original document as proof of identity, for example, a valid driving licence, passport or utility bill.

The final deadline for the closure of Post Office card accounts is fast approaching, and Britons will need to take action.

If individuals can set up a bank, building society or credit union account, they could avoid having to use the Payment Exception Service.

People will need to let the Government know where they would like their payments to be redirected to once the Post Office card account comes to an end.

However, Britons should not worry about their payments as long as they take action.

After November 2021, benefits and other payments will not stop simply because the account is closed.

But by paying attention to the DWP’s guidance, individuals can ensure they receive payment in a streamlined manner.

Individuals should always wait until they begin receiving benefits or the state pension into a new bank account before they close their Post Office card account.

Remaining funds left in an old account will be transferred over for the individual concerned.

But to close a Post Office card account, people will need to get their hands on what is known as a P6703 form – related to account closures.

This form can be procured from a local Post Office, or alternatively posted out if a person rings the Post Office contact centre. 

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