“Because you’re unlikely to be covered because of big changes in Covid rules.”
He told the customer: “So speak to TUI and be nice. See if you can move the date if that’s what you want to do but you have very little rights.”
New travel rules have thrown holidays into chaos as some families face paying hundreds for PCR tests in the UK.
As Martin said, disinclination to travel will not qualify a customer for a refund although some companies may allow passengers to move their holiday.