They may ask you to request in writing, and they could have a form that you need to fill out in order to do so.
Your scheme administrator or pension provider will then provide you with a statement of entitlement.
If you’re eligible for a CETV, this has to be provided to you within three months of asking for a transfer value.
The statement is a written document that sets out your transfer value, together with details of the benefits you’ve built up, and information that your new programme will need if you decide to proceed with the transfer.
If your statement relates to benefits held in a defined benefit pension scheme, the transfer value is guaranteed for three months.